Senior Administrator _ Client
Isle of Man
ZEDRA is seeking an experienced Senior Administrator – Client Services to take responsibility for a complex portfolio of trusts, companies, and wealth structures. This is a client‑facing role requiring strong technical expertise, commercial awareness, and a commitment to delivering outstanding service to high‑net‑worth clients.
You will work closely with Client Directors, support junior team members, and play a key role in managing risk, improving profitability, and strengthening long‑term client relationships.
Key Responsibilities
Client & Service Delivery
- Manage a diverse and complex portfolio of trust and corporate structures
- Act as a key point of contact for clients, intermediaries, and stakeholders
- Ensure statutory, regulatory, and administrative requirements are met to a high standard
- Deliver timely, accurate, and professional client communication
- Identify opportunities to enhance client service and develop new business
- Act as Director on client companies, subject to Senior Management approval
Commercial & Financial
- Meet personal targets for time recording, utilisation, and working capital
- Monitor and control WIP across your client book
- Support prompt billing and fee collection
- Work with Client Directors to improve portfolio profitability
- Coach junior colleagues on billing, cash collection, and commercial awareness
Risk & Governance
- Identify and mitigate risk within your client portfolio
- Ensure compliance with local regulatory and governance requirements
- Escalate issues in line with internal policies
- Support strong relationships with regulators through high standards of governance
Team & Leadership
- Provide technical guidance and mentorship to junior team members
- Promote best practices and positive behaviours
- Support team morale, development, and performance
About You
Experience & Technical Skills
- Significant experience in trust, fiduciary, or wealth administration
- Proven track record of servicing high‑net‑worth clients
- Strong technical knowledge of trust and corporate structures
- Experience handling complex transactions and client requirements
- Ability to clearly explain technical matters to clients and colleagues
Personal Attributes
- Client‑focused with excellent relationship‑building skills
- Highly organised with strong prioritisation and time‑management abilities
- Professional, adaptable, and confident under pressure
- Self‑motivated with a strong drive to exceed targets
Qualifications
- Holds or is studying towards a relevant professional qualification
- Willing to maintain ongoing CPD in line with qualification requirements
Languages
- Fluent in English
- Additional language skills are an advantage
For more information or to request a copy of the full job description, please email [email protected]
Agency Notice
We kindly ask that recruitment agencies do not submit unsolicited CVs or candidate profiles to our hiring managers or recruitment team. Any CVs received without a prior agreement will be deemed unsolicited, and we will not be liable for any fees, commissions, or terms associated with such submissions. All agency correspondence, enquiries, or proposals should be directed to [email protected]