Assistant Manager – Funds

Location   Guernsey

Position    Assistant Manager – Funds

Purpose of Role

The Assistant Manager will take direct administrative responsibility for a complex portfolio of funds, companies and other structures ensuring that first class service is provided to clients, intermediaries and other stakeholders. The role holder will identify and mitigate risk across their span of control and will be responsible for assisting with the management of the Funds team providing training and coaching.

Key Accountabilities


The effective Assistant Manager will take responsibility to ensure that they deliver high quality service to all clients, intermediaries and stakeholders, to ensure longevity of relationships and providing technical and other support to their team. They will interact directly with their clients to identify client needs and deliver upon opportunities to increase levels of client service as well as seeking to identify new business opportunities. The role holder will ensure they deliver on client commitments to agreed deadlines and to a high standard.


The Assistant Manager will achieve personal targets as set out for their role for time recording, utilisation and working capital management. They will support their Director in understanding and acting upon the commerciality and profitability of their client book by reviewing and controlling WIP, ensuring prompt collection of fees and highlighting revenue opportunities. They will support their team in coaching more junior colleagues to build understanding and familiarity with the working capital cycle and prompt collection of debts.


The role holder will have an awareness of risk policies and an understanding of how these are applied to client and business situations. They will have an awareness of the different risk roles undertaken within ZEDRA. Successful Assistant Mangers will work within defined parameters will ensure that the team meet their risk targets.

People Management

The role holder will assist the Head of Operations in managing the team by providing constructive performance feedback to each member of their team in order to develop and grow the individual and will carry out periodic Performance Appraisals of the members of their team. The role holder will also provide appropriate training and coaching to their team members.

Specific responsibilities include:

    • Responsibility for all day-to-day aspects of the fund operational/ administration service for all clients. This will include oversight and hands-on involvement with the following; day-to-day administrative tasks, NAV oversight; investor take-on and transfer agency; CDD (initial and periodic), amongst other tasks.
    • Assisting with the management of the fund administration team, providing technical support and motivation to the team on a day-to-day basis.
    • Recruitment assistance of additional high quality team members to support the growth of the Funds business, as required.
    • Build and maintain constructive relationships with clients, client advisers, auditors, custodian, regulator, etc.
    • Continual appraisal and improvement of operating model to increase efficiency and control.
    • Financial management assistance of the business to include billing and to monitor and enhance team efficiency.
    • Ad hoc technical/ regulatory project work as required.

Knowledge and Experience

Professional and Technical Experience

The successful applicant will have experience of working with High Net Worth clients and on complex structures within the Fund field and will demonstrate first class client service delivering against the needs and demands of their clients. They will demonstrate excellent technical competency and an ability to impart that knowledge to others effectively, with a proven track record in technical and complex transactions for their clients. An Assistant Manager is expected to have a sound knowledge of current issues affecting Fund structures and the clients for whom we act, including open and closed ended funds.

Personal Attributes

The successful Assistant Manager will put their clients at the centre of everything they do, building relationships and exceeding expectations, they will be flexible and professional when working under time driven pressures and will have good prioritisation and time management skills. They will be self-motivated and focused on exceeding targets and goals and be supportive and respectful to team and colleagues.

The successful applicant will demonstrate excellent ZEDRA Values and furthermore have a high level of personal and interpersonal skills, building relationships with both clients and colleagues

Language Skills

The successful candidate will be fluent in English and an understanding of other languages is desirable.

Academic and Professional Qualifications

The Assistant Manager is expected to be educated to A-Level standards, or equivalent.

The Assistant Manager will maintain the relevant Continued Professional Development (CPD) hours as required.


If you are interested in joining our dynamic and driven international team, please email your CV and covering letter specifying your desired role to [email protected]