Legal & Regulatory Notices

Disclaimer

The contents of ZEDRA’s website and publications are made available for information purposes only. Nothing within these materials should be relied upon as constituting legal or other professional advice. No ZEDRA companies, subsidiaries or affiliates accept any responsibility whatsoever for any loss occasioned to any person no matter howsoever caused or arising as a result, or in consequence, of action taken or refrained from in reliance on any of the contents of these materials.

Zedra Trust Company (Cayman) Limited is incorporated in the Cayman Islands. Registered Number: 29978. Registered Office: 3rd Floor, One Capital Place, 136 Shedden Road, George Town, Grand Cayman, Cayman Islands, KY1-1106. Zedra Trust Company (Cayman) Limited is regulated by the Cayman Islands Monetary Authority and holds a Trust Licence under the Banks and Trust Companies Law (2013 Revision). Zedra Trust Company (Cayman) Limited is a regulated corporate service provider.

Zedra Trust Company (Guernsey) Limited is registered in Guernsey. Registered Number: 24531. Registered Office: Third Floor Cambridge House, Le Truchot, St. Peter Port, Guernsey, GY1 3UW

Zedra Trust Company (Guernsey) Limited is licensed by the Guernsey Financial Services Commission under The Regulation of Fiduciaries, Administration Businesses and Company Directors, etc. (Bailiwick of Guernsey) Law, 2000 as amended.

Zedra Fund Managers (Guernsey) Limited is registered in Guernsey. Registered Number: 33717. Registered Office: Third Floor Cambridge House, Le Truchot, St. Peter Port, Guernsey, GY1 3UW. Zedra Fund Managers (Guernsey) Limited is licensed by the Guernsey Financial Services Commission under The Protection of Investors (Bailiwick of Guernsey) Law, 1987 as amended.

Zedra (Hong Kong) Limited is registered in Hong Kong. Company No. 2343497.  Registered Office: Suite 5508, 55th Floor, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong.

Zedra Trust Company (Isle of Man) Limited is registered in the Isle of Man and licensed by the Isle of Man Financial Services Authority. Registered Number: 012182V. Registered Office: 2nd Floor, St George’s Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE.

Zedra Trustees (Isle of Man) Limited is registered in the Isle of Man and is licensed by the Isle of Man Financial Services Authority. Registered Number: 055260C. Registered Office: 2nd Floor, St George’s Court, Upper Church Street, Douglas, Isle of Man, IM1 1EE.

Zedra Trust Company (Jersey) Limited is registered in Jersey. Registered Number: 6056. Registered Office: 50 La Colomberie, St. Helier, Jersey, JE2 4QB, Channel Islands. Zedra Trust Company (Jersey) Limited is regulated by the Jersey Financial Services Commission.

Zedra Trust Company Limited is registered in Jersey. Registered Number:104990 . Registered Office: 50 La Colomberie, St. Helier, Jersey, JE2 4QB, Channel Islands. Zedra Trust Company Limited is regulated by the Jersey Financial Services Commission.

Zedra Trustees (Jersey) Limited is registered in Jersey. Registered Number: 12781. Registered Office: 50 La Colomberie, St. Helier, Jersey, JE2 4QB, Channel Islands. Zedra Trustees (Jersey) Limited is regulated by the Jersey Financial Services Commission.

Zedra Fiduciary Investment Services Limited is registered in Jersey. Registered Number: 123437. Registered Office: 50 La Colomberie, St. Helier, Jersey, JE2 4QB, Channel Islands. Zedra Fiduciary Investment Services  Limited is regulated by the Jersey Financial Services Commission

Zedra Fund Services Limited is registered in Jersey. Registered Number: 106732. Registered Office: 50 La Colomberie, St. Helier, Jersey, JE2 4QB, Channel Islands. Zedra Fund Services Limited is regulated by the Jersey Financial Services Commission.

The Zedra Fiduciary Investment Fund Limited is registered in Jersey. Registered Number: 125092. Registered Office: 50 La Colomberie, St. Helier, Jersey, JE2 4QB, Channel Islands. The Zedra Fiduciary Investment Fund Limited  is regulated by the Jersey Financial Services Commission

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Luxembourg

Zedra Luxembourg SA is registered in Luxembourg, Grand Duchy of Luxembourg. Registered No. RCS Luxembourg B 40312. Registered Office : 11, Avenue de la Porte-Neuve, L-2227 Luxembourg, Grand Duchy of Luxembourg.

The Florida Office of Financial Regulation DOES NOT provide safety and soundness oversight of this company, does not provide any opinion as to any affiliated companies or products, and does not provide the oversight of this company’s affiliated international trust entities or the jurisdictions within which they operate. This company may not act as a fiduciary and may not accept the fiduciary appointment, execute or transmit fiduciary documents, take possession of any assets, create a fiduciary relationship, make discretionary decisions regarding the investment or distribution of fiduciary accounts, provide banking services, or promote or sell investments.

 

Certain described services are not offered to the general public in Florida, but are marketed by Zedra Corporate Services Inc. exclusively to professionals and current or prospective non-U.S. resident clients of the affiliated international trust entity or entities.

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Netherlands

Zedra Netherlands BV is a licensed trust office under the Dutch Act on the Supervision of Trust Offices. It is registered with the Chamber of Commerce in Amsterdam with registration number 34.24.34.65. and has its registered office at WTC Schiphol Airport, Schiphol Boulevard 359, 1118 BJ Amsterdam Schiphol, The Netherlands. The Terms and Conditions of Zedra Netherlands BV were filed with the District Court of Amsterdam on 6 June 2017.

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New Zealand

Zedra  Trust Company (NZ) Limited is registered in New Zealand. Company No. 3977622.  Registered Office: Bentleys Chartered Accountants, Level 13, Dla Phillips Fox Tower, 205 Queen Street, Auckland, 1010, New Zealand.

Zedra Trust Company (Singapore) Limited is incorporated in Singapore. Company Registration No. 200906350R. Zedra Trust Company (Singapore) Limited holds a trust business licence from the Monetary Authority of Singapore and provides trustee and trust administration services. Registered address: 8 Marina View, Asia Square Tower 1, #14-03, Singapore, 018960.

Zedra Trust Company (Suisse) SA is registered in Switzerland. Geneva Registered No. CHE-100.407.106 Registered Office: 8 Boulevard Georges-Favon, 1204 Geneva, Switzerland.

Zedra Trust Company (Suisse) SA, Zweigniederlassung Zug. Registered No. CHE-331.478.669 Registered Office: Unter Altstadt 15, 6300 Zug, Switzerland.

Zedra Trust Company (Suisse) SA, Zweigniederlassung Zürich. Registered CHE-206.429.733 Registered Office: Stockerstrasse 43, 8002 Zürich, Switzerland.

Zedra Trust Company (Suisse) SA (including its branches in Zurich and Zug) is a member of the Association Romande des Intermédiares Financiers (ARIF).
ARIF is a self-regulating body approved by the Swiss Financial Market Supervisory Authority (FINMA) for the supervision of the financial intermediaries referred to in article 2 para. 3 of the Swiss Federal Law on combating money laundering and terrorism financing in the financial sector (AMLA). ARIF is also recognized by FINMA as a professional organization for laying down rules of conduct relating to the practice of the profession of independent asset manager within the meaning of the Swiss Federal Act on collective investment schemes.

Zedra Trust Company (UK) Limited (Registered No 920880) is registered in England, registered office: Booths Hall, Booths Park 3, Chelford Road, Knutsford, Cheshire, United Kingdom, WA16 8GS. Zedra Escrow Service (UK) is a trading name of Zedra Trust Company (UK) Limited. Zedra Trust Company (UK) Limited is authorised and regulated by the Financial Conduct Authority and registered under the Payment Services Regulations 2017, register reference 119184, for the provision of payment services.

Zedra Fiduciary Services (UK) Limited (Registered No. 2362041) is registered in England, registered office: Booths Hall, Booths Park 3, Chelford Road, Knutsford, Cheshire, United Kingdom, WA16 8GS. Zedra Fiduciary Services (UK) Limited is supervised by HMRC for Money Laundering Regulations.

Zedra Corporate Solutions UK Limited (Registered No. 10322669) is registered in England, registered office: Booths Hall, Booths Park 3, Chelford Road, Knutsford, Cheshire, United Kingdom, WA16 8GS. Zedra Corporate Solutions UK Limited is supervised by HMRC for Money Laundering Regulations.

Zedra Secretaries (UK) Limited is (Registered No 10733549) is registered in England, registered office: Booths Hall, Booths Park 3, Chelford Road, Knutsford, Cheshire, United Kingdom, WA16 8GS. Zedra Secretaries (UK) Limited is supervised by HMRC for Money Laundering Regulations

Zedra Property Services (UK) Ltd is (Registered No 10733493) is registered in England, registered office: Booths Hall, Booths Park 3, Chelford Road, Knutsford, Cheshire, United Kingdom, WA16 8GS. Zedra Property Services (UK) Ltd is supervised by HMRC for Money Laundering Regulations.

Zedra UK Services Limited (Registered No 9686239) is registered in England, registered office: Booths Hall, Booths Park 3, Chelford Road, Knutsford, Cheshire, United Kingdom, WA16 8GS.

Not all products and services we provide are regulated by the Financial Conduct Authority, but they are covered by the appropriate laws and regulations applicable.

Our aim is to offer great products and excellent service, but we know sometimes things can go wrong. If you have any reason at all to complain, we make you a promise:

  • We will do our very best to put things right as soon as you get in touch. If that is not possible, we will make sure you have the contact details of the person dealing with your complaint.
  • No matter how you choose to tell us about your complaint, whether it is by phone, via email, or in writing, we will give it our full attention and commitment to resolving it for you. If you wish to register a complaint, please contact us:-

By phone: Telephone 01565 748800

By email: ukcompliance@zedra.com

In writing:  Zedra, Booths Hall, Booths Park 3, Chelford Road, Knutsford, Cheshire, WA16 8GS

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, We will provide details of how to contact the Ombudsman and whether the Ombudsman has jurisdiction when it comes to dealing with your complaint.

Did we disappoint you?

We are committed to providing a high standard of service to all of our clients. However, should our services not meet your expectations and you wish to make a complaint please either liaise with your usual point of contact, or if you feel it is more appropriate, the Managing Director where your relationship is maintained. (The name of the Managing Director is available here)

Please click here to find out more:  Zedra Group Guide to Handling Client Complaints

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